Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and gourmet food items, we cannot accept returns; however, we are committed to ensuring your satisfaction and will address any quality or shipping issues promptly.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package and refrigerate all cheese and perishable items to maintain their integrity.

• 2.
  Document Issues

  If you receive a damaged product or an incorrect order, please take clear photographs of the items and the shipping packaging.

• 3.
  Contact Our Cheesemongers

  Email our customer service team within 24 hours of delivery at [email protected] with your order number and any supporting photos.

• 4.
  Resolution Process

  We will review your claim and, where applicable, issue a store credit or arrange for a replacement shipment to be sent at no additional cost.